Network Maintenance/Support, in accordance with certain service levels to ensure the installation, hardware and system (IOS) problems and trouble-free operation of the products (switch, router, etc.) in the local area (LAN) and wide area (WAN) network infrastructures of the customers. as technical support services. It is carried out on a call-based and service-level basis. “Part Included” or “Excluding Parts” can be given as
Depending on the content of the service contract between the service provider and the customer, "Periodic maintenance" service may be included.
Out-of-Scope Topics:
Support, management and consultancy services for all service sub-components except Network Maintenance/Support service,
Investment costs of all network hardware/system components,
Investment and operating costs of all line connections such as data and internet lines,
Problems that may occur in remote area connections, caused by the relevant service provider (Turk Telekom, Internet Service Provider, etc.) and interruptions caused by these problems,
Customer or third parties; Damages and malfunctions that may occur due to error, intent or negligence, sudden voltage changes, failure to meet air conditioning conditions, general force majeure and similar reasons,
Problems that occur due to additions or changes made on the system without the written approval of the service provider and all kinds of negativities caused by these problems.
Network Maintenance/Support services; large-scale public and private institutions, financial institutions, institutions with foreign connections, production companies and all kinds of SMEs, where information technologies are an important element in their work flow and may be damaged by problems in the continuity of work flows. can be used by